Refund Policy

At Magna CI, we help software teams eliminate deployment bottlenecks, build reliable CI/CD pipelines, and reduce the manual overhead that slows down engineering teams. We are committed to delivering high-quality consulting and infrastructure services, but we understand that circumstances may arise where a refund is necessary.

Our Refund Commitment

If Magna CI does not fulfill the agreed-upon deliverables within the first 90 days, you are eligible for a full refund. We take full responsibility for aspects of the engagement that are within our control, including:

• ✔ Performing a full audit of your team's current deployment process and pipeline configuration.
• ✔ Providing a detailed statement of work (SOW) outlining our findings and recommendations.
• ✔ Building and configuring the agreed CI/CD pipeline infrastructure within your environment.
• ✔ Attending scheduled strategy calls and consultations as agreed upon.
• ✔ Delivering the three guaranteed outcomes: 80% reduction in developer deployment time, zero pipeline-caused deployment failures, and one-click automated rollback.

What Is Not Covered by Our Refund Policy?

We cannot offer a refund due to factors beyond our control, such as:

• ✘ Changes in engineering staff or team turnover during the engagement.
• ✘ Failure to implement recommended solutions or provide required access by the client team.
• ✘ Application build duration, which is determined by the client's codebase and is outside the scope of the pipeline guarantee.
• ✘ Business outcomes or financial results not meeting expectations, since execution and external factors play a role.
• ✘ Cancellation after 90 days.
• ✘ Infrastructure changes made by the client without our approval during the build period.

Note: The guarantee requires the client to have at least 5 engineers actively committing code and to respond to blockers within 24 business hours.

How to Request a Refund

To request a refund, please email info@magnaci.com with the subject line "Refund Request" and provide:

• → Your company name and contact information.
• → A brief explanation of why you believe we did not fulfill our deliverables.
• → Any supporting documentation or call records relevant to your request.

We will review refund requests within 5 business days and issue eligible refunds promptly.